Question 1

I would like to reserve a spot for my child in the sponsored group childcare. What is the process?

Accepted Answer

Booking is easy!

1. Submit the Group Reservation Form:
 Please use the designated link found on your group’s landing page to reserve space for your child(ren).

Do not use the general public reservation link at the top of our website.
 Your group has secured dedicated childcare services, and we need to ensure your request is submitted through the correct form. All costs for group care have been covered by the event organizers.

2. Confirmation:
 Once your request is reviewed, our Administrative Team will send you a confirmation email with the details of your reservation.

3. Required Paperwork:
 You will receive electronic paperwork to complete and sign. This must be submitted prior to your child(ren) attending group care.

Question 2

I would like to request private care during our group event. What is the process?

Accepted Answer

Booking is as easy as 1-2-3!

1. Submit the Private Care Reservation Form:
 Please use the private care link located on your group’s landing page to submit your request. Please note that guests are responsible for paying for private care.

Do not use the general public reservation link at the top of our website.
 We are prioritizing requests for your group, and submitting through the correct link ensures that your reservation is handled appropriately and promptly.

2. Confirmation:
 Once your request is received, our Administrative Team will email you to confirm the details of your private care reservation.

3. Nanny Introduction:
 Your nanny will call you prior to the appointment to introduce herself and will arrive at your specified location at the scheduled time.

Please make sure to review FAQs pertinent to private care (see link on group landing page).

Important Information:

After-Hours Requests:
If you are submitting your reservation outside our normal business hours (Monday through Friday, 9 am to 5 pm), please complete the private care form on your group’s landing page. Our Administrative Team monitors requests for urgent needs and will respond to time-sensitive requests as soon as possible. All others will be addressed once the office reopens.

Question 3

Do I need advance reservations?

Accepted Answer

Advance Reservations Recommended:
 
So that we have a full count of how many children are attending and can prepare a fun and engaging event for them, we strongly recommend submitting your reservation in advance.

Your group’s specific RSVP deadline is listed on your group’s landing page.

Question 4

What is your general child to caregiver ratio?

Accepted Answer

The following are our guidelines for child-to-caregiver ratios:

Newborns to 1-year-olds: 2 children to 1 caregiver
2-year-olds to 4-year-olds: 3 children to 1 caregiver
5-year-olds to 7-year-olds: 4 children to 1 caregiver
8-year-olds and up: 5-7 children to 1 caregiver

Our primary goal is to ensure your children's safety. We reserve the right to adjust these guidelines when necessary for their well-being.

Question 5

What is your caregiver screening process?

Accepted Answer

At Hilton Head Nannies, children’s safety and well-being are at the heart of everything we do. That commitment is reflected in our exceptionally thorough screening process, designed to ensure that only the most qualified, trustworthy, and nurturing individuals are selected to join our team.

Every caregiver must:
Complete and score highly on a written skills assessment
Participate in a two-part interview process with senior members of our team
Provide nine detailed references (national average is 2-3)
Demonstrate a strong and verifiable history of working with children
Undergo a comprehensive background screening, which includes:

Social Security Verification Scan
National Criminal Background Check
County-Level Background Checks
National Sex Offender Registry Search

As part of our reference process, each reference is required to complete a written questionnaire that addresses a range of specific topics related to the caregiver’s skills, character, and experience. Every reference is also personally contacted and verified by our team to ensure accuracy and gain deeper insight.

Additionally, Jennie Krogulski, our founder and president, takes a personal role in getting to know each caregiver. Jennie builds a relationship with every team member, ensuring she understands who they are—not just on paper, but as individuals.

Her unwavering commitment to excellence, safety, and professionalism drives every step of the process. You can trust that when a caregiver is referred by Hilton Head Nannies, they’ve been selected with care, intention, and the highest standards in mind.

Question 6

What backgrounds do your nannies and sitters have?

Accepted Answer

Our caregivers come from diverse backgrounds, including students, mothers, grandmothers, teachers, nurses, retired professionals, and career professionals, all united by a genuine love for children. Each caregiver has a strong background in caregiving, ensuring they provide the highest quality of care.

Question 7

How is Hilton Head Nannies different from other childcare services?

Accepted Answer

Hilton Head Nannies is not just a service — it’s a trusted part of the Lowcountry community. We are locally owned and operated by Jennie Krogulski, a seasoned career nanny and parent coach with over 28 years of professional experience. Since founding Hilton Head Nannies in 2007, Jennie has been personally committed to providing exceptional care and peace of mind to every family we serve.

What sets us apart during group events is our ability to scale with excellence. We have successfully provided care for groups ranging in size from intimate retreats to large conferences with up to 320 children in attendance. Our team is highly experienced, well-vetted, and trained to deliver exceptional care in both structured group settings and more flexible environments.

Safety and security are paramount in everything we do. From careful staffing to secure check-in/check-out procedures, we take every precaution to ensure a safe, nurturing, and fun experience for each child in our care. We go beyond “babysitting”—we partner with your event to create a well-organized, engaging, and joyful environment for children and peace of mind for parents.

Our heart is to be a blessing. Whether your group is visiting from out of town or you’re hosting a local event, you’ll feel the difference that comes from a team that leads with integrity, professionalism, and genuine care.

Question 8

What security measures are in place during group care?

Accepted Answer

At Hilton Head Nannies, safety and security are our highest priorities during group events.
A dedicated manager will be stationed at the front doors at all times. This individual monitors access to the childcare area and serves as the central point of communication for both families and our caregiving team.

In addition to our experienced caregivers, we staff above-industry-standard caregiver-to-child ratios to ensure attentive supervision. We also build in additional team members specifically assigned to:

Monitor the doors and manage check-in/check-out
Assist with bathroom breaks
Support caregivers as an extra set of hands wherever needed

This layered staffing approach allows us to maintain a safe, well-organized, and responsive environment so that every child receives excellent care—and every parent has peace of mind.

Question 9

I’m feeling nervous about leaving my child with caregivers. What should I do?

Accepted Answer

You’re not alone—many parents feel a bit uneasy leaving their child in someone else’s care, especially in a group setting. At Hilton Head Nannies, we understand just how important this decision is, and we want you to feel confident and comfortable.

If you have questions or just need someone to talk things through with, we invite you to reach out. Jennie, our President and Founder, or Lucinda, our Director of Operations, would be more than happy to jump on a quick call with you. They’re both incredibly knowledgeable, warm, and deeply committed to helping families feel at ease.

Sometimes, just hearing a reassuring voice and learning more about our process can make all the difference.

You’re welcome to contact us anytime:
 📧 Staff@HiltonHeadNannies.com
 📞 (843) 227-3196
We’re here for you.

Question 10

How old are your nannies & sitters?

Accepted Answer

While most of our nannies are over the age of 22, all of our nannies are at least 18 years old and are mature, energetic professionals.

Question 11

How will you keep the children entertained during group care?

Accepted Answer

Much of how we keep the children engaged depends on what the hosting group has arranged, as every event is a little different. The good news is—we come prepared!

We have a vast array of activity options tailored to different ages, settings, and group sizes. From crafts and games to interactive play and themed activities, our caregivers are experienced in creating fun, engaging experiences that help children feel happy, included, and entertained throughout the event.

Our goal is always the same: to keep the children smiling, active, and having a great time while in our care.

Question 12

Are your nannies and sitters CPR & First Aid Certified?

Accepted Answer

Yes! All of our nannies are required to be certified in Infant, Child, and Adult CPR, in addition to having Basic First Aid Training.

Question 13

Do your caregivers take part in any other training?

Accepted Answer

Yes! To secure a spot on our registry, all of our nannies must participate in periodic training required by our agency. In the spring of 2024, we hosted the "Sandcastle Conference," where nannies received training on various topics, including Professionalism, Understanding Autism, Safeguarding Children/Child Abuse Prevention, Getting Kids Moving: Activities to Expend Energy, and Encouraging Literacy through Planned Activities.

Question 14

Required Agency Paperwork

Accepted Answer

Is there any paperwork required?

Yes. A Childcare Release Form is required for each child who will be in our care.
To ensure the safety and well-being of all children, no care will be provided without a completed and signed release form on file. This paperwork is submitted electronically and will be sent to you after your reservation has been confirmed.

We kindly ask that you complete this step promptly to help us prepare for a smooth and welcoming experience for your child.

Additional Forms (If Applicable)

Authorization to Release a Child Form:

Clients who wish for their caregiver to release the child/children to another adult must sign a form granting permission. We will only release children to adults (age 18 and over) and will require the individual(s) to show a photo ID. For the safety of the children in our care, no exceptions are made to this policy, even if the individual is staying in the same home or hotel room as the client.

Authorization to Administer Medication Form:

Clients who wish for their caregiver to administer any medication (prescription, over-the-counter, or vitamins/supplements) must complete this form.

Question 15

What ages do your nannies typically care for?

Accepted Answer

We provide care for newborns through children aged 14. Additionally, we offer support for children and adults with special needs, as well as senior adults who do not require medical care.

Question 16

Will I be able to check on my child during the event?

Accepted Answer

Yes, absolutely. We will have a Team Lead/Manager on duty throughout the event. This individual will serve as your point of contact and will be stationed at the front table to assist with any questions or concerns.

A dedicated cell phone number will be provided to you at check-in. You may call or text this number at any time to check in on your child.

Because reception can be spotty in some areas, we’ve arranged for the manager to have access to Wi-Fi to help ensure reliable communication. Our goal is to respond to all inquiries within 10 minutes of receipt. However, we kindly ask for your understanding—there may be brief delays during peak activity periods.

Please rest assured that if any emergency arises, we will contact you immediately.

Question 17

May I come into the group care area with my child?

Accepted Answer

To ensure the safety and well-being of all children in our care, parents and guardians are not permitted inside the group care area during the event. Only Hilton Head Nannies caregivers and approved staff members are allowed beyond the doors. This policy is in place for two important reasons:

Child Safety:
 For security purposes, we must be able to account for every adult inside the care area. Since we do not personally know the parents of each child, it would be impossible to verify who belongs and who does not. Limiting access allows us to maintain a safe and secure environment for all attendees.

Emotional Tranquility for the Group:
 When one parent enters the space, it often triggers distress among other children who become upset that their own parent isn’t present. This can disrupt the calm, joyful atmosphere we work hard to create. Maintaining a consistent, child-focused environment allows all participants to relax, engage, and have fun.

We understand it can be difficult to step away, especially if your child is unsure at first—but rest assured, our experienced caregivers are skilled at helping children feel comfortable and included. Our goal is to create a peaceful, engaging, and enjoyable experience for every child from the moment they arrive.

Question 18

I have an older child. Can they come and go from group care on their own?

Accepted Answer

No. All children must be signed in and out by a parent or legal guardian—regardless of age.

For the safety and security of all participants, we do not permit children to enter or leave the group care area without a parent or guardian present. This policy ensures that each child is accounted for and released only to an authorized adult.

We appreciate your understanding and cooperation in helping us maintain a safe and well-organized environment for everyone.

Question 19

What are your sign-in and sign-out procedures?

Accepted Answer

We take the safety of every child seriously and have a detailed check-in and check-out system in place to ensure a secure and smooth experience.

Sign-In:
When you arrive, you and your child will be greeted by a member of our team at the entrance.

You and your child will receive matching wristbands with corresponding ID numbers.
You will then sign your child in and provide any relevant notes to our staff.
Children with allergies or medical concerns will be given a red wristband to help our caregivers easily identify them.
If your child requires emergency medication (such as an EpiPen or anti-seizure medication), you’ll speak directly with the manager on duty to hand it over and provide clear instructions.
Our team will place name tags on all personal belongings, and your child will be personally escorted inside to begin their fun-filled day.

We often have a little "magic up our sleeves" to make goodbyes easier—so don’t be surprised if your child heads off smiling!

Sign-Out:

For security purposes:

Only parents/legal guardians may sign a child out unless advance written arrangements have been made and approved.
You must bring your matching wristband and a valid photo ID to check your child out.
We cannot release a child without both the wristband and photo ID. Please plan ahead to avoid delays.

We appreciate your cooperation in helping us maintain a safe and smooth experience for all families.

Question 20

We have family members at the event who may want to stop in and see the kids. Is that allowed?

Accepted Answer

We completely understand the desire for family members—especially grandparents, aunts, uncles, or older siblings—to check in on the children during events like weddings and reunions. However, for the safety and well-being of all children in our care, we cannot permit visitors inside the childcare area.

Even though your loved ones may be part of the larger event, our caregivers do not know them personally and are unable to verify who is authorized. Allowing unscheduled visitors would compromise both our security protocols and the peaceful, focused environment we strive to maintain for the children.

Additionally, no adults other than Hilton Head Nannies staff are allowed inside the care rooms at any time.

We appreciate your understanding as we work to provide a secure and joyful experience for every child in our care.

Question 21

What should my child bring with them?

Accepted Answer

We want your child to feel comfortable and cared for during their time with us. Below are some helpful guidelines for what to pack based on your child’s age and needs:

For Young Children:
Please send your child with the following clearly labeled items:
Extra diapers – we recommend packing twice as many as you think they’ll need, as our caregivers are diligent about keeping little ones dry and comfortable.
An extra change of clothes
A blanket and pillow
Lovey or comfort item (if your child uses one)
Sippy cup or bottle, labeled with your child’s name
Any required food/formula and snacks (nut-free, please)
Any necessary medications
A quick, jotted note with helpful info—schedules, preferences, calming tips, etc.—can go a long way in helping us provide personalized care.

For Older Children:
Blanket and pillow - for evening care
Lovey or comfort item, if needed
Any allergy-specific food or drinks
Any necessary medications

Please do not send any food items that contain nuts, as we are mindful of allergies among both children and caregivers.

Important:
 Make sure all items are clearly labeled with your child’s name to avoid mix-ups.

Question 22

What if my child has a food allergy?

Accepted Answer

If your child has a food allergy, please let us know in advance when submitting your reservation.
This allows us to coordinate with the event planners or hosts to ensure that the childcare area is a safe and allergy-aware environment for your child. We take food allergies seriously and will work closely with our team to take every precaution necessary.

If your child requires special food, snacks, or drinks, we encourage you to send those items along—clearly labeled—and inform our team at check-in. If any medication such as an EpiPen is needed, it must be handed directly to the manager on duty with clear instructions.

Your child’s safety is our priority, and we appreciate your partnership in helping us care for them with confidence.

Question 23

What if I miss the deadline for signing up for group care?

Accepted Answer

Whether we can accommodate late sign-ups depends on how your group has arranged childcare with us.

We understand that plans change, and we will do everything within our power to make appropriate adjustments. However, space is limited and carefully planned in advance to ensure proper staffing and safety.

If your group is unable to accept additional children after the RSVP deadline, we may still be able to assist by arranging private care, if available. Please note that private care is typically at the guest’s expense.

If you’ve missed the deadline, we encourage you to reach out to us as soon as possible, and we’ll walk you through the available options.

Locally Owned & Operated

2024 & 2025
Beaufort County's Best

(843) 227-3196

Hilton Head Nannies

The Lowcountry's Gold Standard

for Childcare since 2007.

Frequently Asked Questions

I would like to reserve a spot for my child in the sponsored group childcare. What is the process?

I would like to request private care during our group event. What is the process?

Do I need advance reservations?

What is your general child to caregiver ratio?

What is your caregiver screening process?

What backgrounds do your nannies and sitters have?

How is Hilton Head Nannies different from other childcare services?

What security measures are in place during group care?

I’m feeling nervous about leaving my child with caregivers. What should I do?

How old are your nannies & sitters?

How will you keep the children entertained during group care?

Are your nannies and sitters CPR & First Aid Certified?

Do your caregivers take part in any other training?

Required Agency Paperwork

What ages do your nannies typically care for?

Will I be able to check on my child during the event?

May I come into the group care area with my child?

I have an older child. Can they come and go from group care on their own?

What are your sign-in and sign-out procedures?

We have family members at the event who may want to stop in and see the kids. Is that allowed?

What should my child bring with them?

What if my child has a food allergy?

What if I miss the deadline for signing up for group care?

Bradley Family Specific Links

Bradley Family Landing Page

Group Care: Frequently Asked Questions (You Are Here)

Private Care: Frequently Asked Questions

Group Care Reservation Form

Private Care Reservation Form

Hilton Head Nannies

The Lowcountry's Gold Standard

for Childcare since 2007.

Frequently Asked Questions

I would like to reserve a spot for my child in the sponsored group childcare. What is the process?

I would like to request private care during our group event. What is the process?

Do I need advance reservations?

What is your general child to caregiver ratio?

What is your caregiver screening process?

What backgrounds do your nannies and sitters have?

How is Hilton Head Nannies different from other childcare services?

What security measures are in place during group care?

I’m feeling nervous about leaving my child with caregivers. What should I do?

How old are your nannies & sitters?

How will you keep the children entertained during group care?

Are your nannies and sitters CPR & First Aid Certified?

Do your caregivers take part in any other training?

Required Agency Paperwork

What ages do your nannies typically care for?

Will I be able to check on my child during the event?

May I come into the group care area with my child?

I have an older child. Can they come and go from group care on their own?

What are your sign-in and sign-out procedures?

We have family members at the event who may want to stop in and see the kids. Is that allowed?

What should my child bring with them?

What if my child has a food allergy?

What if I miss the deadline for signing up for group care?

Bradley Family Specific Links

Bradley Family Landing Page

Group Care: Frequently Asked Questions (You Are Here)

Private Care: Frequently Asked Questions Group Care Reservation Form Private Care Reservation Form

Private Care: Frequently Asked Questions

Group Care Reservation Form

Private Care Reservation Form