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Hilton Head, South Carolina, lighthouse

Hilton Head Nannies 

The Lowcountry's Gold Standard  

 for Childcare since 2007.

  • I would like to book a nanny or sitter. What is the process?
    Booking is as easy as 1-2-3! Submit the Form: Complete and submit the form below to request an appointment. Confirmation: We will send you an email to confirm the details of your appointment. Nanny Introduction: Your nanny will call you to introduce herself and will arrive at your door at the scheduled time. Important Information: After Hours Requests: The only way to request an appointment after hours is by completing this booking form. While our office hours are Monday through Friday, 9 am to 5 pm, our Administrative Team monitors reservation requests for urgent needs. After-hours bookings that require immediate attention will be addressed as soon as possible. All other reservations will be handled when our office reopens. Review Policies and Rates: Please take the time to read the information about our rates, child-to-caregiver ratio, and our policies on our website before completing this form. Rates can be found here. FAQs and Policies can be found here. Charges and Cancellations: While the deposit placed when you make your reservation is non-refundable, no further fees are charged to the credit card on file when at least 72 hours' notice is provided for non-holiday appointments. For appointments scheduled during holiday dates, 7 days' notice is required. Cancellations without the required notice will result in full payment for the appointment being charged to the credit card on file. Contact Information: Email: Staff@HiltonHeadNannies.com Phone: (843) 227-3196
  • Do I need advance reservations?
    Advance reservations are highly recommended as our services are often booked well in advance. To ensure a spot on our schedule, please make your reservation as early as possible. However, we do have a number of caregivers on call, and while we cannot guarantee last-minute availability, we strive to accommodate urgent requests. In many cases, we can have a caregiver with you in as little as two hours. If you find yourself in need of last-minute childcare, please give us a call. Contact Information: Email: Staff@HiltonHeadNannies.com Phone: (843) 227-3196
  • How far in advance can I book a reservation?
    We accept in-room childcare reservations up to 12 months in advance.
  • If we book multiple appointments, can we have the same nanny each time?
    Whenever possible, we strive to schedule the same caregiver for multiple appointments. However, we can only guarantee this if we receive at least 60 days' notice. Due to the dynamic nature of our caregivers' schedules, there may be unforeseen circumstances such as family emergencies, illness, or exposure to illness that require rescheduling. While these situations are beyond our control, we will always do our best to accommodate your request.
  • What is your child to caregiver ratio?
    The following are our guidelines for child-to-caregiver ratios: Newborns to 1-year-olds: 2 children to 1 caregiver 2-year-olds to 4-year-olds: 3 children to 1 caregiver 5-year-olds to 7-year-olds: 4 children to 1 caregiver 8-year-olds and up: 5-7 children to 1 caregiver Our primary goal is to ensure your children's safety. We reserve the right to adjust these guidelines when necessary for their well-being.
  • What is your screening process?
    At Hilton Head Nannies, children are the priority in everything we do. Their physical and emotional safety is the driving force behind every decision we make. To ensure the highest quality care, all caregivers must take a written skills assessment and have a high score, provide nine references, demonstrate a strong history of working with children, undergo a thorough background check by a professional background check company, and pass a sex offender registry check. Each caregiver is personally interviewed and hand-selected by the owner, Jennie, who lives locally and is actively involved in the day-to-day operations of Hilton Head Nannies. Jennie believes it is crucial to build a relationship with each team member, ensuring she truly knows who she is sending out to care for clients. When it comes to the safety of children, Jennie takes no chances. Her screening process is intense and thorough, reflecting her commitment to providing the best possible care.
  • What backgrounds do your nannies and sitters have?
    Our caregivers come from diverse backgrounds, including students, mothers, grandmothers, teachers, nurses, retired professionals, and career professionals, all united by a genuine love for children. Each caregiver has a strong background in caregiving, ensuring they provide the highest quality of care.
  • How are you different from other services?
    At Hilton Head Nannies, we pride ourselves on being locally owned and operated. The founder and owner, Jennie, is an active member of the Hilton Head Island/Bluffton community. With decades of experience as a professional career nanny and parent coach, Jennie has invested significantly in families before starting Hilton Head Nannies in 2007. As the first and only full-service nanny and babysitting agency in the Lowcountry solely dedicated to meeting all childcare needs, we bring over 28 years of experience to the table. Our commitment is to put families first, always striving to be a blessing to those we serve.
  • How old are your nannies & sitters?
    While most of our nannies are over the age of 22, all of our nannies are at least 18 years old and are mature, energetic professionals.
  • How do your nannies & sitters entertain the children?
    Our caregivers are dedicated to keeping children engaged and active! They come prepared with a "Nanny Bag" filled with toys, books, games, arts and crafts, and more. Additionally, they make full use of the wonderful amenities available at many hotels and resorts, such as cornhole, table tennis, swimming, sandcastle building, beach walks, and scavenger hunts. Some caregivers are also comfortable riding bikes with the children if bicycles are available or swimming if there is a pool on the property.
  • Are your nannies and sitters CPR & First Aid Certified?
    Yes! All of our nannies are required to be certified in Infant, Child, and Adult CPR, in addition to having Basic First Aid Training.
  • Is it okay for us to use a nanny camera while your caregiver is with our kids?
    Absolutely! Our caregivers have signed a contract granting permission for all clients to use a nanny camera, whether or not they inform the caregiver. Additionally, Hilton Head Nannies owns nanny cameras that we rotate among different appointments, with our clients' permission and cooperation, to evaluate caregiver performance. Our caregivers are never informed in advance when it will be "their turn" for evaluation. We believe in using every available tool to ensure the safety of children. Properly used as a preventative measure, nanny cameras are just another way Hilton Head Nannies prioritizes the well-being of children and families.
  • Where will your caregivers provide care?
    Our caregivers come to you, providing care wherever you are. We work with families in homes, villas, condos, time-shares, hotels, inns, and even at events such as conventions and weddings.
  • Do your caregivers take part in any other training?
    Yes! To secure a spot on our registry, all of our nannies must participate in periodic training required by our agency. In the spring of 2024, we hosted the "Sandcastle Conference," where nannies received training on various topics, including Professionalism, Understanding Autism, Safeguarding Children/Child Abuse Prevention, Getting Kids Moving: Activities to Expend Energy, and Encouraging Literacy through Planned Activities.
  • How do I identify my caregiver?
    Our professional caregivers are instructed to have their driver's license ready to show you. Please compare their ID with the name provided in your confirmation email.
  • Required Agency Paperwork
    Required Forms We can also send any of these forms via DocuSign in advance if needed—just let us know. Childcare Release Form: All parents are required to sign a childcare release form before the caregiver is left with your child. Only parents or legal guardians are permitted to sign this form. If multiple families are involved, a parent for each child must be present to sign before the appointment. Nanny Service Invoice: All clients must sign our Nanny Service Invoice at the conclusion of the appointment. Additional Forms (If Applicable) Swim Release Form: Clients who wish for their caregiver to take the children swimming must first sign a swim release form. Authorization to Release a Child Form: Clients who wish for their caregiver to release the child/children to another adult must sign a form granting permission. We will only release children to adults (age 18 and over) and will require the individual(s) to show a photo ID. For the safety of the children in our care, no exceptions are made to this policy, even if the individual is staying in the same home or hotel room as the client. Authorization to Administer Medication Form: Clients who wish for their caregiver to administer any medication (prescription, over-the-counter, or vitamins/supplements) must complete this form. No Care Provided Form: If there are children present for whom a Hilton Head Nannies caregiver is not responsible, the parents must sign a No Care Provided Form. Additionally, no child under the age of 15 may be present without an adult or older teen overseeing their care.
  • What ages do your nannies typically care for?
    We provide care for newborns through children aged 14. Additionally, we offer support for children and adults with special needs, as well as senior adults who do not require medical care.
  • Will I be able to contact my nanny when she is caring for my children?
    Yes, you will! All nannies are required to have working cell phones with them at all times. They can be reached via cell phone if they are outside playing, or via the room/condo/home number if cell phone reception is poor inside. Since reception in some parts of the island can be spotty, we recommend providing your caregiver with the Wi-Fi password so she can communicate with you via text message.
  • Will I be able to speak with my nanny prior to the appointment?
    Yes! You will receive an email from our office with the name of your nanny. Our nanny will call you no later than 24-48 hours before your appointment to introduce themselves and learn more about your children. If the appointment is made on short notice, the nanny will call you as soon as possible before the appointment.
  • What happens if I have an existing appointment and need to get in touch with the agency after hours?
    If you need to reach the agency after hours regarding an existing appointment, you can contact the owner, Jennie, directly. Her private cell phone number is provided at the time of the appointment and is also listed at the bottom of your email confirmation. Please use that number to reach out to Jennie for assistance.
  • Can you provide services in other areas such as Tybee Island and Fripp Island?
    Yes, absolutely! Yes, we can provide services in areas such as Tybee Island and Fripp Island. Please note that there is a $35 gas stipend charged per appointment for Tybee Island and Fripp Island due to the drive time and distance required to reach these barrier islands.
  • Can we have a specific nanny be "on-call" for our family during specific hours on a specific day?
    Absolutely! However, the nanny must be paid for those hours even if her services are not utilized as she is unable to accept work with other clients or make personal plans. We are happy to work with you to ensure flexible scheduling for your family so that your vacation is everything you desire it to be.
  • Could we arrange a meet and greet with our nanny prior to my appointment?
    Your nanny will call you to introduce herself to your family. During this call, you'll have the opportunity to get to know the nanny, tell her about your family, and ask any questions. Some families prefer to have this introductory call via FaceTime, which can also be arranged. Due to the high number of families our nannies serve through our In-Room Vacation Nanny Service, the traffic delays during beach season, and the complexities involved in scheduling, we are unable to offer in-person meetings prior to the appointment. Families who strongly desire an introductory meeting may request to book the nanny for an additional appointment, with all standard appointment policies applying.
  • What if we are staying in a home with other families and only want care for our children?
    We understand that multiple families may be staying in the same home, and one family may want to hire us to provide care exclusively for their children. We can absolutely accommodate this, ensuring that your children receive our undivided attention. If there are children present for whom a Hilton Head Nannies caregiver is not responsible, the parents must sign a No Care Provided Form. Additionally, no child under the age of 15 may be present without an adult or older teen overseeing their care.
  • What are your rates?
    Individual Family In-Room (Vacation) Rates $35 per hour, 1-2 children (Siblings Only) $40 per hour, 3-4 children (Siblings Only) $45 per hour, 5-6 children (Siblings Only) $50 per hour, 7-8 children (Siblings Only) $28.00 Booking Fee Per Appointment 4.5% Check-Out Fee (Agency Portion Only) Please note: Our child-to-caregiver ratios can be found here. 4 hour minimum per appointment (This is strictly enforced) *No Membership Fees * No Mileage Fees for Local Areas *Nannies bring their own meals A nonrefundable deposit is required at the time of booking Multiple Family Rates We offer a discount for families who combine their children and are using one nanny. For each additional family, there is an additional fee of $10 per hour. No additional booking fees are charged. Additional Fees Gate Fees: Client will be billed for any gate entry fees charged by resorts or communities. Parking: Client will be billed for any parking fees. Valet Parking: If self-parking is not available, the sitter will valet park and the fee will be charged to the client, including gratuities. Sick Children: Triple Rate & Booking Fees +20% Gratuity, with advance notice, discussion and approval. Sick care may not always be available depending on our schedule. Nannies who provide sick care are removed from our schedule in the days after so that we do not carry illness to another family. Early Start: +$5/hour when booking an appointment that begins between the hours of 12 am to 7 am Late End: +$5/hour when booking an appointment that ends after midnight Last Minute Bookings: +$25 when booking an appointment with 4 hours notice or less Time Adjustment: +$25 when changing the start time or end time within 72 hours of the reservation during normal business hours. Last Minute Reschedules: Last minute reschedules (With less than 72 hours notice) will be considered a cancellation and a new reservation entirely. Holiday Dates: In order to entice our nannies to work on holiday weeks/special occasions so that we may have them available to serve you, we pay them more. As such, the rates are higher during these dates. Standard Holidays +$5/hour, +$7 Booking Fee Valentine's Dates: Thursday February 8th - Sunday February 18th St. Patrick's Day Weekend: Thursday March 14th -Sunday March 17th Mother's Day: Sunday May 12th Memorial Day Break: Thursday May 23rd - Sunday June 2nd Father's Day: Sunday June 16th 4th of July Break: Thursday June 27th- Sunday July 7th Labor Day Break: Thursday August 29th - Sunday September 8th Halloween: Thursday October 31st Premium Holidays: +$10/hour, +$7 Booking Fee Easter Break: Thursday March 28th - Sunday March 31st Heritage Week: Thursday April 11th - Sunday April 21st Thanksgiving Break: Friday November 21st - Sunday December 1st (Excluding Thanksgiving Day) Christmas Break: Friday December 13th- Monday December 30th (Excluding Christmas Eve & Christmas Day) Special Holidays & Rates: $75/hour (one family), $50 Booking Fee +$20/hour each additional family Thanksgiving Day Christmas Eve Christmas Day New Year's Eve Please note that a 20% gratuity is added to the total on the following Holidays: Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day. A 20% gratuity is also automatically added to the total for any appointments that begin before 6 am, ends after 1 am, or are 10+ hours long.
  • Deposit and Payment
    Nonrefundable Deposit To book your appointment, we require a non-refundable deposit of one-third of the estimated balance, plus the booking fee. Please note that our non-refundable deposit policy is strictly enforced. Balance Due at Appointment The remaining two-thirds of the balance is due to the caregiver in cash at the end of the appointment. Some nannies also accept cash apps such as Apple Pay, Venmo and Zelle; please confirm this during the introductory call. Important Payment Information It is required that you pay your nanny the remaining balance in cash at the end of your appointment. If the nanny is not paid, we can process the payment using your credit card on file as an additional service to you. There is a $35 per appointment service charge, plus a 4.5% checkout fee, to process your payment via our payroll service, write a check to the caregiver on your behalf, and mail it to her.
  • Booking Appointments
    When booking an appointment online, you authorize us to secure the appointment and charge the deposit to the credit card provided at the time of booking. If you need to change the date or time of your appointment(s) and provide verbal authorization over the phone, the same non-refundable deposit policy and all agency policies apply. Please note that any appointments booked via telephone are also subject to these policies.
  • Booking Again
    Our caregiver would love to work with your family again! If you'd like to book another appointment, please call our office to schedule it. Per their contract, caregivers are not permitted to accept appointments directly. If a client attempts to book directly with the caregiver, our office will charge the appropriate fees.
  • What if I need to adjust the start or end time of my appointment?
    Nonrefundable Deposit: Please note that once you book an appointment, the deposit is nonrefundable. If you shorten the appointment, you will not receive a refund for the deposit. Shortening Appointments: If you need to shorten the duration of an appointment, the nanny is not required to be paid for the full appointment, provided 72 hours' notice is given during standard weeks and 7 days' notice during holiday/special rate weeks. If the required notice is not met, the nanny must be paid in full for the scheduled appointment. This policy ensures stability for our career nannies, who rely on their schedules and commitments. It is essential to maintain this policy to keep nannies available for our clients. We expect nannies to honor their commitments, and clients are equally responsible for honoring theirs. Time Adjustments: If you need to adjust the start or end time of your appointment, please inform us. We will make every effort to accommodate time adjustments, provided the scheduled nanny has availability. Time adjustments made with more than 72 hours' notice are done as a courtesy. There is a $25 charge for changing the start or end time within 72 hours of the reservation. Rescheduling Fee: We are happy to reschedule appointments when our schedule can accommodate the change. When more than 7 days' notice is provided, we will make this change as a courtesy. There is a $25 charge for rescheduling an appointment within 7 days of the original reservation. If the change is last-minute, after hours, or on a weekend, additional fees will apply according to our rate and fee schedule.
  • Shortening Appointments, Rescheduling and Cancellation Policy
    Nonrefundable Deposit: Please note that once you book an appointment, the deposit is nonrefundable. If you shorten the appointment, you will not receive a refund for the deposit. Shortening Appointments: If you need to shorten the duration of an appointment, the nanny is not required to be paid for the full appointment, provided 72 hours' notice is given during standard weeks and 7 days' notice during holiday/special rate weeks. If the required notice is not met, the nanny must be paid in full for the scheduled appointment. This policy ensures stability for our career nannies, who rely on their schedules and commitments. It is essential to maintain this policy to keep nannies available for our clients. We expect nannies to honor their commitments, and clients are equally responsible for honoring theirs. Time Adjustments: If you need to tweak the start or end time of your appointment, please let us know. We will make every effort to accommodate the change, provided the scheduled nanny has availability. If more than 72 hours' notice is given, time adjustments are done as a courtesy. There is a $25 charge for changing the start or end time within 72 hours of the reservation. Rescheduling Appointments: We understand that plans can change while on vacation. If you need to reschedule, we are happy to do so at no additional cost when given more than 7 days' notice and if our schedule can accommodate the change of schedule. If less than 7 days' notice is provided, and we have availability, there is a $25 per appointment charge for rescheduling. Cancelling Appointments: While the deposit you placed when making your reservation is non-refundable, no further fees will be charged to the credit card on file if at least 72 hours' notice is provided for non-holiday appointments. For appointments during holiday dates, 7 days' notice is required. Cancellations without the required notice will result in the full payment for the appointment being charged to the credit card on file. There is a $35 per appointment service charge, plus a 4.5% checkout fee, to have our payroll provider process your payment, write a check to the caregiver on your behalf, and mail it to her. Note: If more than 72 hours' notice is given, we encourage our clients to discuss rescheduling options rather than cancelling appointments. Rescheduling (prior to cancellation) is not guaranteed until we confirm your request. Whenever possible, we will do our best to reschedule your appointment. As a courtesy, and only when 72 hours' notice has been provided, when we are able to reschedule, we will apply your original deposit toward your new appointment. However, this courtesy cannot be extended after an appointment is cancelled.
  • Re-Booking Cancelled Appointments
    If you book an appointment and then cancel it, the nonrefundable deposit is non-transferable. If you change your mind and later want to rebook that appointment, it will be considered a new appointment requiring a new reservation deposit. We encourage clients to inform us at the time of cancellation if you would like to transfer the appointment. Transfers are a courtesy and depend on availability, but we will do our best to accommodate them. If an appointment is transferred with more than 48 hours' notice, we will apply the original deposit to the new appointment with no additional charges. With less than 48 hours' notice, there is a $25 rescheduling fee.
  • Credit Card Security
    Because we do not physically see your credit card, our credit card processor requires you to show your driver's license to the caregiver during the appointment. The nanny will record information from your driver's license onto the Nanny Service Invoice, which she submits to the office. This process secures the deposit charged to your credit card. Please ensure the name on the driver's license matches the name on the reservation and the credit card.
  • Releasing Children
    For the security of your children, our caregivers are not permitted to release a child to anyone other than the parent or legal guardian unless advance arrangements are made with the office and the appropriate forms are signed.
  • 2024 Holidays for Vacation Nanny Appointments
    To ensure our nannies are available to serve you on holidays weeks and special occasions, our rates are higher rates during the following dates: Standard Holidays +$5/hour, +$7 Booking Fee Valentine's Dates: Thursday February 8th - Sunday February 18th St. Patrick's Day Weekend: Thursday March 14th -Sunday March 17th Mother's Day: Sunday May 12th Memorial Day Break: Thursday May 23rd - Sunday June 2nd Father's Day: Sunday June 16th 4th of July Break: Thursday June 27th- Sunday July 7th Labor Day Break: Thursday August 29th - Sunday September 8th Halloween: Thursday October 31st Premium Holidays: +$10/hour, +$7 Booking Fee Easter Break: Thursday March 28th - Sunday March 31st Heritage Week: Thursday April 11th - Sunday April 21st Thanksgiving Break: Friday November 21st - Sunday December 1st (Excluding Thanksgiving Day) Christmas Break: Friday December 13th- Monday December 30th (Excluding Christmas Eve & Christmas Day) Special Holidays & Rates: $75/hour (one family), $50 Booking Fee +$20/hour each additional family Thanksgiving Day Christmas Eve Christmas Day New Year's Eve Please note that a 20% gratuity is added to the total on the following Holidays: Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day
  • Gratuity
    We are often asked by clients whether gratuity is expected and what the appropriate amount should be. If you are happy with the service you received, your caregiver would greatly appreciate any gratuity. The recommended amount is the standard 15-20%. Please note that a 20% gratuity is automatically added to the total on the following holidays: Valentine's Day, St. Patrick's Day, Heritage Week/Easter Week, Mother's Day, Father's Day, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving Break, Christmas Break, and New Year's Break. A 20% gratuity is also automatically added to the total for any appointments that begin before 6 am, end after 1 am, or are 10+ hours long.
  • Sick Care/Illness Policy
    To prevent carrying illness from one client’s family to another, and to protect our caregivers, we must strictly enforce Our Sick Care/Illness Policy. If anyone in your group (child or adult) is showing signs of illness, please call the agency immediately and inform us so that we can determine if it is appropriate to send the caregiver. These signs include, but may not be limited to, the following: · Unusual Behavior: Your child does not feel well enough to participate in usual activities and exhibits signs of extreme fatigue, unexplained irritability, or persistent crying. · Fever: We consider any temperature that is elevated to 100 F degrees or higher to be a fever. Your child must be fever-free for 48 hours without fever-reducing medications. No one else in the family/group/household should be showing symptoms. · Coughing: Repetitive coughing (even when dry), wheezing (unless asthma – inhaler must be provided), rapid or difficulty breathing · Upper Respiratory Symptoms: Large amount of thick nasal discharge, persistent cough with or without sputum, shortness of breath, difficulty breathing through nose. Care may resume when child has been symptom free for 48 hours without symptom-reducing medications AND no one else in the family/group/household shows symptoms. · Sore Throat: Tickling in throat, raw throat. If your child tests positive for Strep, he/she must have been on antibiotics for 5 days before care may resume, and no one else in the family/group/household should be showing symptoms. Additionally, our fever policy must be followed. We require 5 days because strep is very contagious and often takes time to move through a family/group/household. · Pink Eye: Itchy, pink or red eyes with thick mucus or pus draining from the eye (red eyes from pool use excluded) · Diarrhea: Your child must be symptom free for 24 hours and our fever guidelines must be followed. No one else in the family/group/household should be showing symptoms. · Vomiting: Your child must be symptom-free for 48 hours without symptom reducing medications for care to resume and our fever guidelines must be followed. No one else in the family/group/household should be showing symptoms. · Covid-19 Symptoms: Your child must be fever-free for 72 hours without the help of fever-reducing medications, symptom free for 72 hours without the help of medications AND there should be no one else in your family/group/household showing symptoms AND at least 5 days must have passed since child tested positive/began showing symptoms. · Rashes/Blisters: Unusual blisters, rashes or itchy bumps that cannot be attributed to mosquitos/sand gnats or sunburns. · Impetigo: Your child must have been on an antibiotic for 72 hours before care may resume. Further, any weeping rashes must be completely covered and taped on all sides. · Head Lice: Before care may resume, treatment and removal of all lice and nits from hair, the home treated thoroughly, and a minimum of 7 days has passed with re-checks and no signs of lice or nits present in the child or any family/group/household members. Illness Cancellation Policy: Appointments may be cancelled up to 12 hours prior to the start time for illness and there will be no additional charges for the appointment (deposits/booking fees are nonrefundable). If less than 12 hours' notice is given, and we are unable to place the caregiver in another appointment slot, the client will be charged in full for the appointment via the credit card on file. Our office will pay the caregiver on your behalf. When Illness is not disclosed to the agency: If your caregiver arrives at your appointment and there is a sick child or adult present that was not disclosed to us prior to her arrival, the caregiver must call the agency immediately. The agency may decline care. When this occurs and the caregiver is exposed, the caregiver must be paid in full for the scheduled appointment at double the hourly rate (inclusive of holiday rates), plus a gratuity of 20%. The increased rate is due to her exposure and having to pull her off rotation so that she does not take illness to another family. This will be charged to your credit card on file. Clients who dose their children with symptom-reducing medication to hide the illness from the caregiver or agency will be charged a $500 administrative fee in addition to the above stated increased rates/gratuity and permanently banned from booking future appointments with the agency. Further, any future appointments already on the books will be cancelled with no refunds of the non-refundable deposit/booking fee. Sick Care with Advance Notice: For your convenience and at our discretion based on our schedule, if you desire care for your sick child/children, we may be able to provide care. Sick care rates and booking fees triple the standard fees (inclusive of holiday rates) plus 20% gratuity. The extra cost makes up for some, but not all, of the lost income that results from a caregiver being pulled from our schedule. We are unable to make exceptions to these policies. Thank you for being thoughtful of our caregivers and our other clients as we strive to be thoughtful of your family's health!
  • Water Activities
    Under most circumstances, our caregivers are comfortable getting in the pool with children. However, given the potential life-or-death nature of pool situations, we do not require our caregivers to do so if they feel uncomfortable for any reason (e.g., the children are not listening well, a child is out of sorts, or other people in the pool pose a risk). Therefore, we cannot guarantee that your children will get to go swimming. However, our caregivers love taking kids to the pool and have a few ground rules the children must follow. Parents must sign a swim release form for the agency prior to any swimming. While our caregivers do not allow children in the ocean, they will happily let them play on the beach and dig in the sand.
  • Travel
    When traveling to an activity or restaurant with a caregiver, transportation must not be by private vehicle. Acceptable options include shuttle, chartered transportation, professional taxi, or resort transportation. We do not permit travel by Uber or similar services. If the caregiver is joining the whole family at an activity, she must drive her own vehicle and meet the family there.
  • Bathing Children
    Except in emergency situations (such as if a child gets sick), our caregivers do not bathe children.
  • Getting Nannies into Gated Communities
    Unless a client is a property owner in a gated community, nannies are required to purchase gate passes to obtain entry. Any associated costs will be passed on to the client. Please note that Hilton Head Nannies does not profit from gate fees.
  • Parking & Transportation Fees
    If self-parking is not available, the caregiver will valet park, and the fee, including gratuities, will be charged to the client. Please note: When serving in downtown Savannah past sunset, nannies may need to utilize valet parking for safety reasons. The fee, including gratuities, will be charged to the client. Additionally, any parking fees, including those for parking garages, will be charged to the client. When applicable, gratuities for carts used to reach a residence will also be charged to the client.
  • What is your policy for named storms, such as Tropical Storms or Hurricanes?
    The safety of our nannies and our guests is always our top priority. Named-Storm Policy: While deposits are non-refundable, if cancellations are made for appointments occurring during the landfall of a named storm, we will offer an agency credit to be used within a 36-month period. The 72-hour cancellation policy is also waived during this time, meaning that the client is not required to pay the nanny for cancellations that occur during the landfall. This policy does not cover appointments prior to the named storm landfall and only applies to the period after the named storm landfall if the area has not reopened for business.
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